Shipping information

SHIPPING & DELIVERY

Items in stock are shipped within 1–2 business days.
If an item is not in stock, you will be informed and delivery will normally be within 1–2 weeks.

All shipments are sent with tracking. Please check the package upon receipt and report any transport damage to the carrier within 2 days.

VAT (25%) is included in all prices. VAT is not deducted for deliveries outside the EU.

Shipping:

Denmark: PostNord
Abroad / Italy: UPS

Delivery & returns:

All Orders at full price: Delivery DKK 40 and free return
All Orders on sale: Delivery DKK 40, and DKK 50 return
Sale items over 50% are refunded as store credit (valid 2 years) (DK: Tilgodebevis)

PICK UP

Orders can be picked up at:
ELISE GUG Showroom
Store Kongensgade 108, 1.th.
1264 Copenhagen K, Denmark

+45 20933384
info@elisegug.comelisegug.com

Opening hours: Thu–Fri 11–18, Sat 11–15 (changes announced by newsletter).

SOLD OUT ITEMS

If an item is sold out, we will offer an alternative or refund the payment immediately.

PAYMENT

We accept Dankort, Visa, Mastercard, Visa Electron, MobilePay (DK) and PayPal.
Payment is charged when the order is shipped. Payments are handled securely via NETS.

RIGHT OF CANCELLATION (14 DAYS)

You have 14 days from receipt to notify us of cancellation and a further 14 days to return the item.
Items must be unused and handled as in a physical store. Used, damaged, dirty or smelly items are not accepted.

Sale items over 50% and clearly marked exceptions are not refunded in cash, but in store credits. (DK: tilgodebevis)

RETURNS

Returns must be sent to:
ELISE GUG Showroom
Store Kongensgade 108, 1.th.
1264 Copenhagen K, Denmark

+45 20933384
info@elisegug.comelisegug.com

Items must be securely packed and returned with all tags attached. You are responsible for the item until we receive it.
For items discounted by 50% or more, refunds are issued as store credit only. This applies regardless of reason for return.

COMPLAINTS

If you wish to complain, please contact us first.
You may also submit a complaint to:

The Danish Dispute Resolution Institute
Carl Jacobsens Vej 35
2500 Valby, Denmark
www.forbrug.dk

EU consumers may use the ODR platform:
http://ec-europa.eu/odr
Email: info@elisegug.com